ATS FAQs

What is TribePad?

TribePad is an Applicant Tracking System that helps to simplify the recruitment process. The recruitment software offers talent acquisition tools, along with applicant tracking, management and candidate engagement throughout the entire process. TribePad aims to make recruiting more efficient and more fun, decreasing the time it takes to hire a candidate and to ensure that a company is hiring the right employee for the position.

Which browsers does TribePad support?

TribePad will work on any browser that is standards-compliant. We test new features on the current and the second most recent version of Internet Explorer, Chrome, Firefox, Safari and Opera. As the majority of candidates now engage using mobile devices we also test on standards compliant mobile/tablet browsers.

We don’t test new features on other previous desktop browsers, however, core ATS recruiter tools are known to work on previous versions, including Internet Explorer 8.  In fact, our fundamental features were built when Internet Explorer 8 and Internet Explorer 7 were the most popular browsers. We do not support older browsers.

Which languages does TribePad support?

TribePad’s recruitment software supports 12 languages including RTL (Right-to-left). See below some of the languages that we support.

• English (British)
• Deutsch
• Español
• Français
• Čeština
• عربية (Arabic)
• Nederlands
• English (American)
• Polski
• ברית (Hebrew)
• Português (Brasil)
• 简体中文 (Chinese Simplified)
• 繁體中文 (Chinese Traditional)
• Thai
• Welsh

What kind of support and training can I expect to receive during the implementation process and after we go live with the system?

We’re here for you. If you’re having problems using our recruitment software, it’s our problem, not yours. When the service goes live, we’ll provide free of charge on-site training, manuals, Webex, videos, and live chat support.

We’ll dedicate an Account Manager who helps you with the transition process and aids you with any issues you may find. Once you are fully up and running, support is available by Live Chat, phone or email. Find out how to contact us.

Can all of my existing CVs and candidate/employee data be migrated to TribePad?

Yes, we expect to assist with migrating existing data such as employee information, CVs and profiles into TribePad and will discuss this with you in the design phase.

Is my data safe?

All our data centres are ISO27001 Certified. We have independent penetration testing quarterly and some of our clients also do their own penetration testing against the platform. We use industry standard AES256 encryption and have carrier class networking equipment by Juniper, Cisco & Dell. You can find out more on our security and compliance page.

Does TribePad charge per user, or does it allow unlimited users?

We don’t penalise for success as your business grows, we are here to help. We provide a banded price so you are not paying a per user licence fee.

Are you US/EU Safe Harbour Compliant?

Yes, TribePad are US/EU Safe Harbour Compliant. You can find out more on our security and compliance page.

Why should I do business with TribePad?

TribePad are a small business located within Sheffield, South Yorkshire. The business and all of our employees are passionate about what we do. We understand that it’s our clients who make the business, and that why we will always go that extra mile for them. Find out more about why to choose TribePad.

What will the transition to the recruitment platform be like once all of the data is fully migrated over?

TribePad will ensure that you’ll need adequate time to test the configurations made to the TribePad recruitment platform. This will be prior to the system going live, and will enable you to ensure that the recruitment technology reflects your requirements accurately. Once the system is live, we will provide training to ensure that you and your team are up and running as soon as possible.

Is the system reliable? Is there any downtime?

TribePad aims to not just meet, but exceed the service, delivery and performance expectations of our clients. We aim for 99.99% uptime and provide SLAs in our contract. We use dual high-availability data centres and diverse fibre connectivity to ensure this.

TribePad has a proven track record with millions of users, and is being used in over 198 geographical locations across the globe. The only locations that we don’t currently have candidates applying from is North Korea and Vatican City.

Can TribePad support my needs in the long term? How does TribePad’s software account for any future growth?

TribePad is highly adaptable, flexible and scalable to accommodate growth and changes in your business. TribePad has the ability to accommodate customers of all sizes, from different industries as they grow and move forward with their business.